Customer Survey Results

Our Customers Say It Best: 100% Satisfaction with CMR

By: Taylor Fudge

At Claims Management Resources (CMR), customer satisfaction isn’t just a goal — it’s a core part of how we do business. Every interaction, claim and resolution are guided by our commitment to delivering exceptional service to our customers. 

Recently, we conducted a customer satisfaction survey to better understand how our customers view our performance and where we can continue to improve. 

We regularly conduct customer surveys to: 

•  Evaluate our team’s performance
• Identify opportunities for improvement 
• Strengthen relationships with the organizations we serve in the utility, department of transportation and municipal industries.
  

The feedback was overwhelmingly positive. Among respondents, 100% reported being either “satisfied” or “highly satisfied” with CMR’s service offerings, with 68% identifying as “highly satisfied.” Additionally, 79% said they are “very likely” to recommend CMR’s services to a colleague.

Our customers' feedback reinforces what drives us every day: responsiveness, expertise and collaboration. One survey respondent perfectly captured this spirit, sharing, “I can’t think of any way CMR can improve at this time. Every time we run into an issue, someone on the team jumps right in and resolves it.”

We’re proud of and inspired by these results. CMR remains dedicated to providing the reliable, forward-thinking service our customers count on — because their success is our success.

Want to learn more about our services? Email me at tfudge@cmrclaims.com.