From Investment to Impact: Lean Six Sigma at CMR

Lean Six Sigma Green Belts at CMR: From Training to Impact

By: Taylor Fudge

In December 2024, we shared an important milestone for Claims Management Resources — a historic investment in our people through companywide Lean Six Sigma training. That announcement wasn’t aspirational. It was a commitment.

I’m proud to share the next step in delivering on that promise.

Several CMR managers and supervisors have officially earned their Lean Six Sigma Green Belt certifications through the Lean Six Sigma Institute, completing rigorous training designed to strengthen how we solve problems, improve processes and deliver value to our customers.

Before naming my colleagues who earned this honor, it’s worth revisiting why Lean Six Sigma matters to us — and to the organizations that trust CMR with their claims operations.

Lean Six Sigma (LSS) is a proven management methodology that combines two complementary disciplines: 

• Lean focuses on identifying and eliminating waste within workflows
• Six Sigma focuses on reducing variation and defects to improve quality and consistency. 

Together, they create a powerful framework for building efficient, predictable and customer-focused processes.

For CMR, Lean Six Sigma is not theoretical. It’s how we approach continuous improvement across our organization. It helps us simplify complex business processes, reduce errors, streamline operations and ultimately provide better outcomes for our customers. Just as importantly, it equips our team members with a common language and set of tools to lead change with confidence and credibility.

That’s why this certification milestone is so meaningful.

On September 19, the following CMR team members earned their Lean Six Sigma Green Belts:

• Lois Bonine, Controller
• Danielle Curren, Project Coordinator
• Pamela Grace, FNOL Manager
• Ada Henderson, Police Reports DOT Supervisor
• Gina Musgrove, Executive Assistant
• Bill Myers, Legal Manager
• Pete Pitchford, Customer Relations Manager
• Abigail Poston, Learning & Development Specialist
• Matthew Zwermann, Subrogation Supervisor

We’re also pleased to congratulate our colleague Charles Daron, Utility Arbitration Supervisor at our sister company Advanced Subrogation Resources (AnSR), for completing the certification as well, furthering contributing to stronger leadership and knowledge across the enterprise.

These certifications represent more than completed coursework. They reflect CMR’s growing ability to lead data-driven improvements, manage cross-functional initiatives and challenge the status quo in pursuit of better results.

When we announced our Lean Six Sigma initiative, the goal was to invest in our people so they can continuously improve how we serve our customers. Seeing that investment translate into real certifications and momentum reinforces why we made this commitment.

We’re proud of this group and energized by what’s ahead as more team members continue their Lean Six Sigma journey. Continuous improvement isn’t a one-time effort at CMR. It’s how we operate every day.

Interested in partnering with us? Contact me attfudge@cmrclaims.com.